Time Warner warning
If you have Time Warner service in NYC, heads-up. Do not change your service except exactly on the billing cycle. Otherwise they will rob you.
Yes, Time Warner, I am flat-out accusing you of theft. Sue me for libel/slander. I dare you.
On my Nov bill, I was charged $45.95 for one month of slower internet, service 12/5 to 1/4. I paid that bill.
On 12/11 my service was switched to “Wideband”. On my Dec bill I was charged the $99.95 for service from 1/5 to 2/4. OK. I was charged $80.59 for a partial month from 12/11 to 1/4. OK.
Where is my refund? Where is the partial-month credit for the original service, paid until 1/4?
Missing.
I just spent an hour on the phone with Time Warner. The first rep was Stacy who was clueless, and said that when you upgrade to a higher plan you won't see a credit. I asked to speak to her manager and got Chris. After lots of discussion he finally figured out what I meant. But he calculated my refund as if the start of service was 11/25, when I was billed on the November bill, rather than the 12/5 that the service began.
Which meant my credit was $27.57 rather than the $36.76 that I was owed. The connection went bad between us so I couldn't argue further (I could barely hear Chris) so I took it.
Keep my $9 you fuckers.
Morals:
- Time Warner, when you upgrade service and have to charge a partial month, you also need to credit the same partial month for existing service. Stop robbing people.
- Customers, either change your service exactly on the billing cycle date, or explicitly cancel your old service before getting the change.
Comments
Its such as you learn my mind! You seem to grasp a lot about this,
like you wrote the e-book in it or something. I believe
that you just can do with a few p.c. to power the message home a little bit, but other than that, that is fantastic blog.
An excellent read. I will definitely be back.
Posted by: Tamara | January 23, 2016 3:49 PM