Time Warner warning
If you have Time Warner service in NYC, heads-up. Do not change your service except exactly on the billing cycle. Otherwise they will rob you.
Yes, Time Warner, I am flat-out accusing you of theft. Sue me for libel/slander. I dare you.
On my Nov bill, I was charged $45.95 for one month of slower internet, service 12/5 to 1/4. I paid that bill.
On 12/11 my service was switched to “Wideband”. On my Dec bill I was charged the $99.95 for service from 1/5 to 2/4. OK. I was charged $80.59 for a partial month from 12/11 to 1/4. OK.
Where is my refund? Where is the partial-month credit for the original service, paid until 1/4?
I just spent an hour on the phone with Time Warner. The first rep was Stacy who was clueless, and said that when you upgrade to a higher plan you won't see a credit. I asked to speak to her manager and got Chris. After lots of discussion he finally figured out what I meant. But he calculated my refund as if the start of service was 11/25, when I was billed on the November bill, rather than the 12/5 that the service began.
Which meant my credit was $27.57 rather than the $36.76 that I was owed. The connection went bad between us so I couldn't argue further (I could barely hear Chris) so I took it.
Keep my $9 you fuckers.
- Time Warner, when you upgrade service and have to charge a partial month, you also need to credit the same partial month for existing service. Stop robbing people.
- Customers, either change your service exactly on the billing cycle date, or explicitly cancel your old service before getting the change.